No Returns or Exchange Policy
Thank you for shopping with The Waterlily Club. We value your business and want to ensure you have a clear understanding of our return and exchange policy.
No Returns or Exchanges: We regret to inform you that we do not accept returns or exchanges on any products purchased from our website. Please carefully review your order before completing your purchase. Cash, once paid, will not be refunded.
Damaged or Defective Items: In the rare event that you receive a damaged or defective item, please contact our customer service team at thewaterlilyclub@gmail.com within 3 days of receiving your order. You will be requested to submit proof of the damage/defect for our team to inspect. Once your claim is accepted, we will issue discount coupons or store credit, depending on the severity of the claim. Please note, no cash refunds will be issued.
Cancellation Policy: Once an order has been placed and confirmed, it cannot be canceled or modified. Please double-check your order before completing the checkout process.
If you have any questions or concerns regarding your order, please contact our customer service team at thewaterlilyclub@gmail.com . We are here to assist you.
We reserve the right to update or change our return and exchange policy at any time. Any changes will be effective immediately and will be posted on this page.
By making a purchase on our website, you acknowledge and agree to abide by our No Returns or Exchange policy.
